A Fromage Affair – FAQ’s

FAQs

• What do I receive as part of my ticket?

  Ticket holders will receive:

  • Fromage Information session from K-Sein Fromagerie
  • A Fromage Affair Stamp Card
  • A Fromage Affair Map
  • SMM Market Bag
  • Food from each participating venue

• What's on the menu?

  K-Sein Fromagerie – Trio of cheese – goat cheese with honey, comte cheese with fig and almond paste, bluestone cheese with quince - V

  Aptus Seafood Grill – Mornay Oyster

  Claypots Evening Star – Roasted cauliflower with Roquefort bechamel - V

  Agathé Patisserie – Brie and apple croissant - V

  SMITHBURG. – Ten cheese croquette - V

  Pieno Di Grazia – Gorgonzola arancini - V

  Emerald Deli – Raclette with roasted potatoes, saucisson and cornichons

  Simply Spanish – Panko crumbed Manchego cheese with a quince sauce - V

  Little Hof – Savoury pretzel with German camembert beer dip - V

  Fritz Gelato – Lemon cheesecake gelato - V

  My Cookie Factory – Tiramisu cookie with mascarpone cream icing - V

  Some of our restaurants and food traders’ dishes will cater for certain dietary requirements, however, most dishes contain gluten and dairy products and may contain traces of nuts. (V = Vegetarian)

  Please note, this menu is subject to change based on produce availability.

• There looks like a lot of food, am I able to share my ticket with someone?

  Yes, one ticket can be shared between up to two people, please note the portion sizes will be the same regardless of the number of attendees per ticket.

• What is included in the Goodie Bag?

  The goodie bag is an exclusive produce bag filled with gourmet cheeses and accompaniments including a truffle parmesan, D'affinois, quince paste and K-Sein’s cheese of the day.

• How long will the event take?

  A Fromage Affair is a self-guided tour where you can roam around the Market in your own time, stopping along the way to enjoy some delicious food. There is no time limit, however, we recommend allowing 1-2 hours to complete the tour. Normal market hours apply with stalls inside the Market closing at 4pm Wednesday and Saturday and 5pm on Friday.

• What time is A Fromage Affair?

  There are two sessions on Wednesday, Friday and Saturday, which take place between 18-28 October. You can select to purchase a ticket for 11am or 2pm.

• Where does A Fromage Affair start?

  When you arrive, please meet Victor at K-Sein Fromagerie (stall 30 in the Deli Aisle). Victor will provide you with an introduction to A Fromage Affair and an overview of cheeses available at the Market.

• Will there be allocated seating available at each venue?

  Ticket holders can choose to dine in participating venues (subject to availability) or opt for takeaway to enjoy while walking around the Market or dining in any of the Market’s public spaces.

• Where is the best place to park?

  Parking is available on the rooftop carpark (access via Coventry St) and York St carpark. There is also parking available in surrounding streets close to the Market. 

• Outdoor events / weather

  A Fromage Affair is an indoor event and will run rain, wind or shine. 

• Can I change the date of my ticket?

  We are unable to offer the transfer of tickets to a different date, please see the cancellation policy for more details.

• What is the cancellation policy?

  Cancellation by Ticket holder: In case a ticket holder wishes to cancel their ticket, they may do so up to 7 days prior to the event date, and they will receive a refund of the ticket price. No refunds will be issued for cancellations made within 7 days of the event date.

  No-shows: If a ticket holder fails to show up for the event, no refund will be issued.

  Event Cancellation: In the unlikely event that the event is cancelled or rescheduled, all ticket holders will be notified via email and provided with information regarding the refund or rescheduling process.

  Force Majeure: In case of a natural disaster, an act of terrorism, or other unforeseen circumstances, the event may be cancelled without notice. In such cases, ticket holders will be notified as soon as possible, and refunds will be issued in accordance with applicable laws.

• Who should I contact if I require a refund?

  Please email your booking details to smmmarketing@portphillip.vic.gov.au to request a refund, along with the reason for requesting the refund. Your request will be assessed by the South Melbourne Market team.